Payment, Free Trial & Refund Policy

All payments for services are in USD and are non-refundable. You may cancel your subscription at any time, but all previous payments are non-refundable and will not be prorated. This applies to both monthly and annual payments. If you cancel your membership, you will lose access to any and all data within the ecosystem, including (but not limited to) designs, CRM data, support calls, and other resources exclusive to Strooma. Additionally, you will be removed from any associated community groups. Refunds will not be granted outside these specified conditions for any reason. Cancellation requests must be submitted via support email to [email protected]. All sales of Done-For-You (DFY) services, including Funnel services, are final and non-refundable, whether paid in full or through a payment plan.

Subscribers are responsible for timely payment of subscription fees in connection with their chosen plan. Subscription fees (monthly or yearly) plus applicable taxes will be automatically charged, along with any accumulated charges from the prior period. Failure to use any of the services does not relieve the subscriber of payment obligations. Payments are processed securely, and payment details are stored in compliance with applicable laws.

At times, Strooma may offer a free trial period to new customers. To initiate this free trial, a valid credit card is required. This measure ensures our platform is only accessed by genuine individuals or entities for legitimate purposes, and it complies with our commitment to prevent spam and other inappropriate usage of the platform. Users are free to fully explore and test the platform at no charge during the entire free trial period, without incurring any monthly platform charges. The presence of a Free Trial is solely at the discretion of Strooma and by no means indicates that all or even some of our memberships come with a free trial. At times, Strooma may offer a free trial period to new customers only. Additionally, if you are offered a free trial, immediately following your free trial period you will be billed automatically using the billing method you selected during your initial enrollment.

a. Subscription Fees: Subscription fees are billed in advance and may change over time. All fees are non-refundable and subject to applicable taxes and communications surcharges. You agree to provide accurate billing information and update it within 10 days of any changes. b. Non-Cancellable Fees: Some subscriptions require a non-cancellable minimum commitment. Fees for these commitments will be billed automatically until the commitment is fulfilled. c. No Markups: Resellers may not increase or markup fees passed on to their customers. The reseller is solely responsible for all pass-through fees, including refunds and chargebacks.

Upon subscribing to a plan, payments will be automatically charged every month or year, depending on the chosen billing frequency. You may view invoices and receipts within your account under "Company Billing." Accepted payment methods include credit and debit cards issued by American Express, MasterCard, Discover, and Visa. By providing your payment information to Strooma, you certify that you're an authorized user of the card.

Fees for additional services or usage may apply, as follows: • Sending Emails: $0.003375/email • Making Calls: $0.07/min • Receiving Calls: $0.0425/min • Text Messages: $0.0395/SMS • Premium Workflow Actions: $0.03/action • Email Validations: $0.015/validation • Content AI: $0.36/1000 words; $0.24/image

If a payment is incomplete by your billing date, you may incur additional charges. If your payment is not received or declined within 3 days of the due date, your account will be temporarily suspended. All users, admins, and clients will lose access to the account's data until the balance is fully settled. Should the payment remain unresolved 30 days after the due date, the account will be canceled, no further payments will be owed, and all access to the account's data will be permanently lost. Any billing disputes must be reported to us in writing within 30 days from when the disputed charge occurred.

We can process cancellation requests only during Billing Support's operational hours (Monday–Friday, 8AM to 5PM PST). Any requests submitted outside these hours will be addressed on the subsequent business day. Please note that we require cancellation requests to be submitted at least three days in advance to allow sufficient processing time. Please remember, if a cancellation request is not submitted promptly, we do not offer refunds. However, if an error occurs on our part, we will rectify the situation and issue a refund accordingly. Cancellation of your subscription will cease future renewals, but you will continue to have access to the platform until your current billing cycle concludes.

Billing disputes must be submitted in writing within 30 days of the disputed charge. Please contact [email protected] with any billing questions or concerns. Please note that issuing a chargeback for a transaction that you know is valid is a crime. A false chargeback is a type of fraud. We make it very easy to cancel your subscription — please utilize the cancellation process before initiating a chargeback.